good frens

Legal

Privacy Policy

Effective June 27, 2026

This Privacy Policy describes how Good Frens LLC ("good frens," "we," "us") collects, uses, and shares information when you use our mobile and web application (the "Service"). We are based in Colorado, United States.

1. Information we collect

We collect information you provide directly and information generated through your use of the Service.

  • Account info: name, email, phone number, password.
  • Owner profile: bio, ideal plan preferences, optional photo.
  • Dog profile: name, breed, age, sex, spay/neuter status, vibe, bio, photos, reactivity disclosures.
  • Vaccination records: uploaded vet documents and dates parsed by our AI scanner (Google Gemini) to verify Rabies and DHPP/Distemper status.
  • Location: if you opt in, approximate location to compute distance to nearby dogs. We never display raw coordinates to other users.
  • Phone verification: phone numbers are verified via Twilio Verify.
  • Activity: messages between matched users, plan requests, blocks and reports, notification preferences.
  • Device & log data: IP address, device type, OS, app version, crash logs.

1a. App Store data categories

For Apple's App Privacy label, we disclose collection of the following categories, all linked to your identity and used only for app functionality (not for tracking or advertising):

  • Contact Info: name, email address, phone number.
  • Health & Fitness: your dog's vaccination records (uploaded vet documents and parsed dates).
  • Location: coarse location only, when you opt in, used to compute distance to nearby dogs.
  • User Content: photos, profile bios, messages, plan details.
  • Identifiers: user ID and device ID (for push notifications).
  • Usage Data & Diagnostics: crash logs and basic app-interaction data to keep the app working.

We do not use your data for tracking across other companies' apps or websites, and we do not sell your personal information.

2. How we use information

  • To create and operate your account and dog profiles.
  • To verify vaccination status and screen for safety (e.g., reactivity disclosures).
  • To match you with nearby dogs and surface "why this match?" indicators based on your stated preferences.
  • To deliver in-app chat between users with accepted playdates.
  • To send notifications you've enabled (chat messages, replies).
  • To investigate reports, enforce our Community Guidelines, and keep the platform safe.
  • To comply with legal obligations.

3. How we share information

We do not sell your personal information. We share data only as described below.

  • Other users: your owner and dog profile content is visible to verified users in your area. Your raw location and contact info are not shared.
  • Service providers: Supabase (hosting, database, auth, storage), Twilio (phone verification), Google Gemini (vaccination document AI parsing). These providers are contractually limited to providing services to us.
  • Legal: when required by law, to enforce our terms, or to protect the rights, safety, or property of users or third parties.
  • Business transfer: in connection with a merger, acquisition, or asset sale, with notice to you.

4. Vaccination records & AI processing

Uploaded vet records are stored privately and used to verify vaccination dates. We use Google Gemini to extract Rabies and DHPP expiration dates. A human admin may review documents when the scanner is uncertain. Records are not shared with other users.

5. Location

Location is opt-in. When enabled, we store an approximate city/region and a coarse coordinate used only to compute distance bands (e.g., "within 0.5 miles"). You can revoke location at any time in your settings.

6. Your choices

  • Edit or remove profile content from within the app.
  • Toggle notification categories in Notifications settings.
  • Disable location sharing at any time.
  • Block and report other users.
  • Delete your account — see our Account Deletion page.

7. Your privacy rights

Depending on where you live (e.g., California, EEA, UK), you may have rights to access, correct, delete, or port your personal information, and to object to or restrict certain processing. To exercise these rights, email support@goodfrens.app.

8. Children

good frens is not directed to children under 13, and we do not knowingly collect data from them.

9. Data retention

We retain information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Deleted accounts are purged within 30 days, except where retention is required by law.

10. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No system is perfectly secure; report suspected vulnerabilities to support@goodfrens.app.

11. Changes

We may update this Policy. Material changes will be announced in-app or by email.

12. Contact

Good Frens LLC, Colorado, USA — support@goodfrens.app.