Help center

We're here to help.

Most questions are answered below. If you need a human, email us and we'll get back within one business day.

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Response time: within 1 business day.

How do I get verified?: During onboarding you'll upload a recent vet record showing current Rabies and DHPP/Distemper vaccinations. Our scanner reads the dates automatically; if anything is unclear, a human reviewer approves or denies within 24 hours.
Why do you require phone verification?: A real phone number deters fake accounts and keeps the community accountable. We use Twilio Verify and never share your number with other users.
How does location work?: Location is opt-in. When you turn it on we only store an approximate distance (within 0.5 miles) to nearby frens — never your exact coordinates. You can turn it off any time from your profile.
What happens after a plan?: The day after a scheduled plan we'll send both owners a quick safety check-in. If anyone reports a problem, the other account is placed on hold for admin review.
How do I report or block someone?: Open the dog's profile and tap the safety menu. Reporting someone automatically blocks them and notifies our moderators.
How do I delete my account?: Go to Profile → Notification preferences → Delete account, or visit /delete-account. Your profile, dogs, photos, messages, and plans are permanently removed.
I can switch between multiple dogs — how?: Tap the dog avatar in the top bar of any screen to switch the active dog. Each dog has its own profile, matches, and playdates.